Stravax Engage gives you one invoice a month for the money you paid that month: your plan payments and your wallet top-ups. A month with no payment has no invoice. Stravax Group LLC has no UAE VAT registration, so each invoice is titled "Invoice", never "Tax Invoice", shows gross totals only, and carries no VAT line or percentage.
Admins find them on the Billing page, under Invoices. Each row is one month, with its plan payments, wallet top-ups, any refunds and the total, and a Download button for the PDF. In the earlier look, the same list is the Billing summary table on the Billing page, with a PDF button for each month. If your subscription has ended, the Billing page does not offer invoice downloads until a plan is active again. Contact support for help with an earlier invoice.
One line for each payment or refund made that month, in date order:
Each line shows the date of the payment or refund. Each amount is shown in the currency you were charged, US dollars (USD) or UAE dirhams (AED), and is never converted. If a month has payments in both currencies, the invoice shows a separate total for each. Months are counted in UTC time, so a payment made close to midnight at the start or end of a month can appear on the neighbouring month's invoice.
A plan that Stravax invoices to you directly, such as a group plan, is not on these invoices, because it is not paid through Stripe in the app.
Not on your invoice. They are in Reports. On the Overview tab, admins see the Usage by month card: each month's message usage, what the month used from your wallet, and your wallet balance at month end, with a spreadsheet (CSV) download. AI credits used are on the Leads tab. In the earlier look, the usage statement on the Billing page shows your message usage by month.
Payments go through Stripe, which may email you a short receipt with its own reference. The receipt confirms the payment, and your Stravax Engage invoice is your monthly billing record. Each plan line on your invoice shows the Stripe invoice number, so you can match it with Stripe's receipt. Wallet top-ups have no Stripe invoice number, so match them by date and amount.
A refund appears as a negative line on the invoice for the month the refund was made, once it has gone through. If you paid in an earlier month, that month's invoice does not change, and the refund line names it. A month with only refunds gets a Credit Note instead of an invoice, numbered CN- instead of INV-.
Yes. The current month is marked Still open in the list. Any further payment or refund this month is added to the same invoice, so download it again after the month ends for the final version. While a month has only refunds it is a Credit Note, and a payment later that month turns it into an invoice.
Stravax Group LLC, the entity that operates Stravax Engage, has no UAE VAT tax registration number. Invoices are deliberately titled "Invoice" rather than "Tax Invoice", show gross totals with no VAT line or calculation, and print no supplier tax registration number. If Stravax later registers for VAT, this will change, until then, the total on your invoice is the full amount, with nothing added or broken out.
Once a month has ended, its invoice stays the same, except in three rare cases:
In these cases the month's document is updated. A Credit Note can become an invoice, or disappear if its only refund fails.
Your billing details print as they are when you download, so if you correct your company name or address, download again to get an invoice with the new details. Invoices are issued in English, so enter your billing details in English letters.