Stravax Engage is a WhatsApp-first customer engagement platform: a shared team inbox with CRM, AI lead qualification, broadcasts, automation and ad conversion sync, per brand. These guides cover every shipped feature, plus the changelog, status and legal pages.
What Stravax Engage is, creating your account, connecting WhatsApp and finding your way around.
The shared team inbox: conversations, the 24-hour window, media, delivery states and interactive messages.
Leads, pipelines, timelines and capturing leads from your website forms.
Your contact book: custom fields, tags, segments and CSV import/export.
The AI assistant that greets, qualifies and hands over leads, driven by your playbook.
Sending qualified and converted results back to Meta and TikTok, and attributing conversations to ads. Sending results to Google Ads is not switched on yet.
Sending a template to many contacts at once: audiences, sending pace, quality protection and failures.
Auto-replies, chatbot flows and drip campaigns.
Saved responses, WhatsApp message templates and Shopify product cards in chat.
Connecting your store and recovering abandoned carts over WhatsApp.
Your number's health: usernames, quality rating and messaging tier.
Inviting teammates, roles, Google sign-in, 2FA and trusted devices.
Plans, the prepaid wallet, subscriptions, invoices and the referral program.
Running many brands: per-brand workspaces and client dashboards.
API keys, outbound webhooks and the REST API.
Getting help from the app, support request statuses and support after your trial.
When messages will not send, WhatsApp will not connect, or conversions do not appear.
Frequently asked questions and every term the product uses, defined.