Help stays available after your trial ends. During trial grace you can still read your workspace, while sending is paused. In the earlier look, requests are called tickets and the page is the Help view.
During trial grace, the normal workspace remains visible and sending is paused. A locked account has more restricted access. Help remains available for support requests.
Requests you already had open before your trial ended are unaffected: they keep moving through the same open, pending, resolved, and closed statuses as any other request, and replies from Stravax support still show up in your thread the same way.
In the new look, Help remains in the normal menu during trial grace. If the account is in the locked state instead, the menu keeps Billing for admins and Help. In the earlier look, trial grace also keeps the normal workspace visible; a locked admin account shows Help below Billing.
Getting help is the recovery path: if you are unsure why your account is restricted or what to do next, open a request from the Help page and describe what you are trying to do. For current plans and to reactivate, go to app.stravax.ai/pricing.
See getting help for how the Help page and requests work day to day, and request statuses explained for what happens to your request after you send it.